The Customer Experience Playbook

Considering that a customer now has the ability to cause a significant shift in public sentiment for or against a brand in the space of a few hours, it’s clear that customer relationship building should be a high priority for organizations. But in improving this experience, are they focused on the wrong things?



Trend Report: Security and Compliance in New World of Care

Healthcare

The healthcare industry has come a long way in its digitization, and now the end of information blocking is here. With mandatory data exchange on the horizon, the ability to securely capture, transform and manage information is critical.

5 Key Opinion Leaders in Today’s New World of Work

Enterprise

The opinion leaders featured in this eBook are influential experts in their field, whose thoughts about information and running a business the right way can help your organization succeed and grow in the new world of work.

Assessment: Is Your SMB Living in the Past?

Small + Mid-Sized Business

This assessment will help you identify your business’ strengths and opportunities in the areas of Productivity,
Security and Mobility. Together, we’ll take a deeper look at the way you manage the intersection of your information, technology and workers.

4 Misconceptions of Growing your Small Business

Small + Mid-Sized Business

Before transforming your business, it’s critical you first remove any false perceptions of what it means to operate a business today. Ensuring you cut these misconceptions from your business will open new areas of opportunity to improve on your most valuable asset – information.

Safeguard Your Output Management Infrastructure

Healthcare

While today’s cyber criminals pose a real threat to healthcare security, the most common villain is often more commonplace. By focusing on securing your print output, you can prevent both large and small-scale data breaches while meeting compliance requirements..

Why You’re Approaching Workflow Automation The Wrong Way

Small + Mid-Sized Business

Chances are your business can optimize or automate it’s workflow processes. The question is where and how.  Find out in our interactive workflow diagram.

For Long-Term Growth, Consider Wide Format Printing

Production Print

In today’s changing work environment, business growth is more important than ever, and wide format is one of the most significant growth areas in the printing industry. Find how your shop could benefit from adding wide format printing capabilities.

Corporate Social Responsibility: Why It Matters and How to Get it Right

Enterprise

Corporate social responsibility is a broad term covering everything from sustainability to employee relations and human rights. Every business has its own focus, and there is no blueprint from developing a program, only suggestions.

White Paper: Population Health Management

Healthcare

Did you know that you can improve efficiency and outcomes by aligning your value-based care and population health management goals? Uncover steps to get you on the fast track to success by downloading our complementary white paper.

The Higher Education Invoicing Assessment: Are Your Processes Truly Productive?

Higher Education

Invoicing processes at many colleges and universities are outdated, causing slow turnaround time, costing money, and, at times, introducing inaccuracies. Take this self assessment to see how advanced your approach to invoicing processes is, and identify potential areas for improvement.

 

The 2016 Cybersecurity, Risk & Compliance Report

Enterprise

Understand the latest threats facing your organization, the changes taking place in rules and requirements, and what technologies can help you the challenges of both cybersecurity and related compliance head on.

Cyber Security Trend Report

Healthcare

Because many healthcare organizations likely will be affected by cyber attacks at some point, taking proactive steps now can help you better prepare and respond in case of a breach. Consider these five strategies to help arm against a cyber attack.

Becoming an Accountable Care Organization [Report]

Healthcare

Connecting disparate systems and managing changing regulations are just a couple of challenges that stand in the way of achieving accountable care. However, with proactive strategies, you can overcome these barriers and get closer to becoming an accountable care organization.

 

The Higher Education Records Management Security Playbook

Higher Education

Student records are one of the largest and most regularly accessed sources of information your college or university handles — and one of the most challenging to manage well.

Production Print Report: Revitalize Your University In-Plant

Production Print

Word is flying from campus to campus about the surprising practices and technologies available for university in-plants to enhance operations and reduce costs. Cash in on these opportunities to invest in your business and improve your customers’ experience.

The Small Business Guide to Sustainability [eBook]

Small + Mid-Sized Business

Adopting sustainable practices doesn’t have to be a sacrifice that strains your bottom line. With a solid strategy and the right technology, a modern small business can do right by the environment and reduce costs all at once.

The Customer Experience Playbook

Enterprise

Considering that a customer now has the ability to cause a significant shift in public sentiment for or against a brand in the space of a few hours, it’s clear that customer relationship building should be a high priority for organizations. But in improving this experience, are they focused on the wrong things?

The Evolution of Inkjet Printing in Publishing [Trend Report]

Production Print

This trend report will present the debate of inkjet printing versus offset printing, and shed light on the recent impacts digital printing is making in the publishing industry. Discover more ways new technologies can bring publishers’ dreams into reality with our latest report.

How to Drive Accountable and Quality Care [White Paper]

Healthcare

 

The ability to capture, transform and manage information when and where you need it in your healthcare organization will drive better quality care and improved patient experiences. Find out how with this white paper.

The Legal Alternative Fee Arrangements Playbook

Legal

There is a lot of pressure on law firms to provide visibility into rising costs. Overcome these challenges by downloading our latest Alternative Fee Arrangements Playbook.

Maximizing Campus Technology [Trend Report]

Higher Education

The decision of going paperless – and to what extent – is set to have far-reaching effects on how universities, students, and information interact, and how much that flow of information costs those involved. Gain further insights into how trends in paper use are impacting the student experience in our latest trend report.

The Small Business Mobility Playbook

Small + Mid-Sized Business

The first step toward enabling true mobility in your small business is understanding how information flows through your organization, where it’s stored and how it’s used. Looking to adapt to the mobile world? Download the Small Business Mobility Playbook now.

An Introduction to Shadow IT [ebook]

Enterprise

There was once a time when the IT department had a lock on its systems. Not anymore. If you think your organization might be affected by shadow IT, download our free ebook today to get a handle on this problem — before it becomes a major issue.

Data Management Strategies to Reach Your ACO Goals [White Paper]

Healthcare

As more providers move to an ACO model, the need to improve data delivery, speed, quality and accuracy is increasing. Having key strategies in place can help healthcare leaders achieve these goals.

Check out our latest white paper to learn actionable steps you can take now to meet your goals.

How Digital Print Can Grow Your Business [Podcast]

Production Print

In this exclusive podcast, Bob Dahlke, Jr., Principal, of VISOgraphic, Inc., talks about his company’s journey from a full lithographic shop into a combination of litho and digital. Tune in to learn how the company’s cautious, but courageous, course has transformed it into a multifaceted print services provider able to fulfill clients’ request quickly and affordably.

The Small Business Productivity Playbook

Small + Mid-Sized Business

Looking for something to help you identify and reduce the major time wasters slowing your business down? Download the Small Business Productivity Playbook now.

The Business Leader’s Guide to Breaking Through Information Gridlock: Part II [ebook]

Enterprise

In the second part of our free guide to information gridlock, we detail three additional areas of information gridlock from three additional subject matter experts, and how to overcome them.

Six Tips on How eDiscovery Can Give Better Outcomes [Video]

Legal

In this video, four experts at Commonwealth Legal’s 2015 Technology in Practice conference, held in Toronto last fall, share insights on how best to leverage this powerful tool to improve your firm’s performance and achieve better client outcomes.

To hear their insights on how to embrace and benefit from eDiscovery, watch the video now.

The Production Print Guide to Workflow Automation: Part II

Production Print

A better workflow achieves more with the employees and devices you already have. A superb color management system prints colors exactly right every time. And an expert print partner delivers a strategic edge. Find out what you may be missing.

Trend Report: Streamlining Information Flow to Improve Admissions Processes

Higher Education

In our latest trend report, we discuss how institutions can streamline and secure admissions and records management processes. Through improved efficiencies, universities can begin to realize savings, while also implementing information-securing best practices to help ensure student information is kept safe.

Innovation Leadership: It’s Not What You Think

Enterprise

Beyond being a corporate buzzword, few companies understand the real meaning and power of innovation. Download the white paper to put innovation in action.

The Business Leader’s Guide to Breaking Through Information Gridlock: Part I

Enterprise

Information gridlock has become a major issue for organizations. To help you break through, we’ve spoken with subject matter experts about the bottlenecks business professionals face–and put their answers into this free downloadable ebook.

The Production Print Guide to Workflow Automation

Production Print

While print shops today are constantly seeking ways to add more capacity, take in more orders and please as many customers as possible, there are simple ways to bring your business to the next level.

Are you ready to boost your print shop’s business growth? Start with this production print guide to workflow automation.

The Small Business Security Playbook

Small + Mid-Sized Business

Looking for something to help you identify and limit the risks facing your business? Download the Small Business Security Playbook now.

IDC: Information Mobility at Hospitals Drives Quality Care

Healthcare

A recent IDC Health Insights study has shown that information mobility – the ability to seamlessly capture, manage and transform information regardless its format, where it comes from or where it needs to go –…

5 Ways to Improve the Patient Experience

Healthcare

The way you capture, transform and manage data can have a large impact on patient experience. So, how can you improve the way you manage information — whether structured or unstructured — in order to leave a positive, lasting…

Interoperability Trend Report

Healthcare

Interoperability is no quick-fix, do-it-yourself project. The need for interoperability comes down to the drive for greater connectivity among historically disparate systems for the future of healthcare. Like any other large-scale endeavor, though, you have to view the…

Trend Report: Modernizing Auxiliary Services

Higher Education

This trend report takes a critical qualitative and quantitative look at the technological, information management, and work style issues challenges higher education institutions are facing today and how they can be solved.

Information Waste: The Hidden Problem in Plain Sight

Enterprise

Are you wasting valuable business information? Download the guide now to find out.

6 Proactive Best Practices to Improve Healthcare Security

Healthcare

With the healthcare industry experiencing more data breaches than any other industry segment, it’s more important than ever to guard your patient health information. This includes everything from patient addresses, names and medical records — all which can be seen as valuable assets to hackers. Don’t get caught off guard — download this healthcare security whitepaper and make PHI security a priority today.

Info Brief: Addressing Information Gridlock

Enterprise

Just 17 percent of companies are able to easily access, share and transform information throughout their organization, no matter the time or place. That means a whopping 83 percent of companies are missing out on the real business benefits of information mobility. Use this free IDC and Ricoh research to arm your company with the insight it needs to improve, fix, or finally implement better information management.

The “Got it in 4” Guide to Understanding Information Mobility

Want to learn about information mobility and how critical is it for the future success of your organization? All it takes is 4 minutes of your time.

White Paper: Addressing Your Information Gridlock

Enterprise

The study below shows that the higher you go on the information mobility scale, the better your business outcomes. What is information mobility? And how can your organization stand to benefit from it? Download the whitepaper…

The Small Business Compliance Quiz

Small + Mid-Sized Business

How much do you really know about the data retention requirements that affect your business? Find out here.

The Small Business Playbook Series

Small + Mid-Sized Business

Information is today’s most important business asset. Technology has player a major role in shaping that. It has changed how we protect our information, how we access our information and how we use it to get things done. For businesses with limited IT resources, it can feel difficult to keep up. Fortunately it’s not as hard as it seems… With a few simple changes to how you business manages information you can increase security, improve productivity and enhance mobility.